-
Your shopping cart is empty!
ASK ANY QUESTION
CONTACT US
We will answer any questions you may have about our online sales, rights or partnership service right here.
Phone: (+44) (0) 1765641888
Email: info@luxairhoods.com.com
Email: info@luxairhoods.com
Best Support
in 24/7
INFORMATION ABOUT US
Contact us for any questions
ASK ANY QUESTION
Frequently asked question
Yes. We make every effort to ensure that the product images on our website accurately represent the item you will receive. In rare cases, minor variations in colour or finish may occur due to lighting, screen settings, or manufacturing updates, but the product will match the specifications described.
If you have created an account, you can view all order details there. If you checked out as a guest, we will email you a confirmation once your order has been processed.
You can return an item by following these steps:
Check our returns policy – Ensure your item is within the return period and in its original condition.
Contact our customer service team – We’ll provide you with a return authorisation and instructions.
Package the item securely – Include all accessories, manuals, and original packaging.
Send it back using the advised method – Keep your proof of postage until your refund or exchange is processed.
Note: Items damaged, used, or missing parts may not be eligible for a full refund.
We aim to dispatch all orders as quickly as possible.
Standard delivery: Usually arrives within 3–10 working days after dispatch.
Express delivery: Typically arrives within 1–2 working days after dispatch.
You’ll receive a tracking link by email once your order has been shipped, so you can follow its progress.
Collect in person at Luxair warehouse the next day.
Please note: Delivery times may vary during busy periods or for large/heavy items.